Welcome to Helping Hand Felt Craft!
These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

1. Acceptance of Terms

By using this website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of the terms, please do not use our services.

2. Company Information

Name: Helping Hand Felt Craft
Address: Changu Narayan-4, Bhaktapur, Nepal
Phone: 01-6616045
Email: handhelping66@gmail.com

3. Products & Materials

All our products are handcrafted using natural felt materials by skilled Nepali artisans. Our felt is genuine, chemical-free, and safe for daily use. Every item undergoes thorough quality and safety checks to meet both domestic and international standards.

4. Orders & Payment

Orders can be placed through our website or other authorized platforms. Accepted payment methods will be displayed during checkout.

5. Shipping & Delivery

We offer both domestic and international shipping.
Delivery timelines may vary depending on the destination and product availability.

6. Returns & Exchanges

  • Returns are accepted within 14 days of delivery for unused and undamaged products.

  • Custom-made or personalized items are non-refundable.

  • Customers are responsible for return shipping unless the item is defective or incorrect.

7. Custom Orders

Yes, we accept custom orders! Please contact us directly to discuss your specific requirements.

8. Intellectual Property

All content, including product images, designs, and logos on this website, are the property of Helping Hand Felt Craft and are protected by copyright laws. Unauthorized use is strictly prohibited.

9. Environmental Commitment

Our felt products are eco-friendly, made from natural wool fibers, and promote sustainable craftsmanship and ethical production.

10. Product Care

Felt items should be spot-cleaned with cold water and mild soap. Avoid machine washing or soaking to maintain product quality and shape.

11. Warranty Policy

While we do not offer an extended warranty, we stand behind our handmade products. If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo. We’ll gladly offer a replacement or refund.

12. International Orders

We proudly serve customers across the globe including:
China, UK, USA, Holland, Denmark, Germany, Spain and more.

13. Privacy Policy

We value your privacy. Personal information is collected only to process orders and improve our services. Your data will not be shared without your consent.

14. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be reflected on this page with an updated effective date.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: handhelping66@gmail.com
📍 Address: Changu Narayan-4, Bhaktapur
📞 Phone: 01-6616045